A. To provide advice and solutions in response to customer enquiries, matching and promoting our client's products and services to meet customer needs and maximise conversions.
B. (outbound executives only) To carry out a range of outbound calling campaigns, including sales and market research, to further develop customer relationships, increase loyalty and generate conversions to sale.
To continuously build, develop, share and maintain in depth product knowledge in order to provide a knowledgeable response to customers and so provide an added value service.
To work collaboratively with your team colleagues and other internal and external contacts to achieve a consistently high level of service in line with internal processes and procedures, Our client's Customer Service Standards, and external regulations.
To actively seek and record information on customers including feedback comments on quality of service and ideas for new products and services in order to spot themes and trends and suggest ideas for improvement.
To use a range of computer applications to accurately enter and amend customer data, in order to promptly process financial and other transactions, and to build an accurate customer database.
To carry out a range of general administration activities including generation of customer letters in order to support customer enquiries and achieve service levels.
To attend off site and evening events including customer open evenings, and trade shows / exhibitions in order to provide face to face advice and to secure conversions.
To get involved in development and testing of new processes, systems and technology in order to provide feedback from a customer perspective.
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